Fake Apple 'Genius Bar' Callback
A scammer returns a 'missed' Apple support call or confirms a bogus repair appointment, then phishes your Apple ID and payment.
Think a message like this reached you? You can check it right now.
What this scam is
You get a call, voicemail, or text about an Apple support appointment or a returned 'missed call' from the Genius Bar, referencing a device issue. The 'advisor' then asks you to verify your Apple ID, share a code, or pay a diagnostic fee. It is a pretext to take over your Apple account or collect payment. Apple does not cold-call to confirm appointments you did not make.
What it usually looks like
- A 'returned call' or appointment confirmation from 'Apple.'
- A reference to a device problem to sound legitimate.
- Requests for your Apple ID password or a code.
- A diagnostic or booking fee.
Common warning signs
- Apple does not call to confirm appointments you did not book.
- Requests for your Apple ID password or verification code.
- Fees to 'confirm' support.
- Urgency to verify now.
Example wording scammers use
“Returning your call from the Apple Genius Bar about your device issue — please verify your Apple ID to continue.”
“Your support appointment is confirmed; a $49 diagnostic hold is required.”
These are illustrative examples written by ScamSplain, not real messages.
What the scammers want
- Your Apple ID credentials and codes.
- A payment for fake support.
- Account access to lock devices.
What to do
- Hang up; contact Apple only through official support in Settings or apple.com.
- Never verify your Apple ID password or code to an inbound caller.
- Book real appointments only through Apple's app or site.
- Report the call.
What to do if you already responded
- Change your Apple ID password and review trusted devices.
- Contact your bank/gift-card issuer if you paid.
- Report at reportfraud.ftc.gov.