Microsoft Support Scams
Scammers posing specifically as Microsoft or Windows support to gain remote access or payment.
Think a message like this reached you? You can check it right now.
What this scam is
A version of the tech support scam where the caller or pop-up specifically claims to be Microsoft or Windows. They may say your license expired, your account was hacked, or Windows detected a serious problem.
What it usually looks like
- A pop-up with a Microsoft or Windows logo and a support phone number.
- A caller who says they are from Microsoft and noticed a problem with your PC.
- A claim that your Windows license or subscription needs to be renewed by phone.
Common warning signs
- Microsoft does not call you about problems on your personal computer.
- Microsoft does not display a phone number in an error message.
- They ask for remote access or payment to 'fix' your license.
Example wording scammers use
“Microsoft Windows Support: Your license key has expired. Call now to avoid losing your files.”
These are illustrative examples written by ScamSplain, not real messages.
What the scammers want
- Remote control of your device.
- Payment for a fake license or subscription.
- Your Microsoft account login.
What to do
- Hang up or close the pop-up.
- Do not call the number or install anything.
- If worried, go to Microsoft's official website and sign in directly.
What to do if you already responded
- Disconnect from the internet if you granted remote access.
- Remove any software they installed.
- Change your Microsoft password from a clean device.
- Contact your bank if payment or card details were shared.