ScamSplain

Missed Delivery Reschedule Scam

A 'we missed you' message asks you to reschedule a delivery through a link that captures your details and a small fee.

Think a message like this reached you? You can check it right now.

What this scam is

You receive a note that a delivery attempt failed and you can reschedule by clicking a link. The link leads to a convincing but fake carrier page that asks you to pick a time and then enter address and card details for a small handling fee. Nothing was ever on its way; the goal is to harvest your information. These spike around holidays and big sale periods when real deliveries are common.

What it usually looks like

  • A 'sorry we missed you' text with a reschedule link.
  • A page that asks for card details to reschedule.
  • A small fee to pick a new delivery window.
  • A short deadline before the item is 'returned to sender.'

Common warning signs

  • Carriers leave a physical slip or update tracking — they do not text card-entry links.
  • The link domain is not the real carrier.
  • You are asked to pay to reschedule a free delivery.
  • The message arrived for a package you did not order.

Example wording scammers use

UPS: We attempted delivery but missed you. Reschedule within 24h: ups-reschedule-parcel.net
Your package delivery failed. Select a new time and confirm your details to receive it.

These are illustrative examples written by ScamSplain, not real messages.

What the scammers want

  • Your address and personal information.
  • Your card number behind a small fee.
  • A foothold to charge you again later.

What to do

  • Do not tap the link; check tracking on the carrier's real site.
  • Look for a real delivery slip at your door.
  • If unsure, contact the store you ordered from.
  • Delete and block the sender.

What to do if you already responded

  • Contact your card issuer and report it.
  • Change any password you reused on the fake page.
  • Report at reportfraud.ftc.gov.

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